Frequently Asked Support Questions

Question: How do I cancel a subscription on your store?

Answer: 1. Log into your PayPal account

2. Click Settings near the top of the page

3. Click Payments

4. Click Manage pre-approved payments

5. Click Cancel or Cancel automatic billing and follow the instructions

Please note that after cancelling a payment, subscription, or automatic billing agreement, you are still required to pay the merchant for the goods or services you received. A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.

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Question: What do I need to do to have my ranks transferred to my new account?

Answer:

1. Purchase a rank transfer here

2. Link BOTH the old account and the new account to your Discord

3. Join our Discord

4. Create a ticket here

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More questions and answers will be added as we see fit.